Network Operations Center
 

7iss understands that support is a critical offering needed to ensure success in today's networked environment. Our Network Operations Center is manned 24 hours a day, 7 days a week. Our dedicated team monitors all critical parameters related to the performance of the network and the servers being hosted.
Our Network Operations Center is equipped with the industry leading monitoring systems & network management modules. Escalation procedures and call handling processes are clearly defined for quick responses.

Exceed your performance goals and increase customer satisfaction with network management services from 7iss NOC. You can experience quicker time-to market, increased network availability, and better cost-efficiencies, which free you to focus on core business activities.

Our NOC services offer a full range of network fault and Performance Monitoring features with connection services for transport and data Network Elements.

"It takes a proactive approach to ensure customer support and vendor management aimed at providing the highest level of customer service and technical support. At our NOC, certified engineers monitor our customers' services and the status of the network 24/7/365. They aren't getting paid to be "on call." When an engineer observes an issue, customers are proactively notified to explain the issue and how it's being addressed. A key indicator of our proactive approach is the fact that the 7iss NOC places more than twice as many calls outbound to our customers and vendors than we receive. Our fully redundant NOC is a standout from other providers. In our NOC, we route issues to certified engineers who assume immediate responsibility for all tickets – not just the most critical ones. The result is that most of the issues are resolved by the engineer who receives the customer's request and initiates the trouble ticket.


We believe the link between commitment to performance and execution is extensive training. Our highly trained NOC team members carry key certifications, including but not limited to MCSE and CCNA, CCNP, etc. We ensure our team holds superior technical expertise in network configuration, design and maintenance as well as sustaining and troubleshooting carrier connections.

The NOC provides a structured environment that effectively coordinates operational activities with all participants and vendors related to the function of the network. The NOC technicians typically provide support twenty-four hours a day, seven days a week. Typical daily processes include:

  • Monitoring operations of all backbone links and network devices.
  • Ensuring continuous operation of servers and services.
  • Providing quality support for network users.
  • Troubleshooting of all network and system related problems.
  • Opening tickets to track and document resolution of problems.
  • 24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers.

 
  Services we provide
   
Managed Security Services
Data Loss Protection
Network Operations Center
Disaster recovery Services
Cloud Computing
Database Activity & Monitoring
Data warehousing
   
   
   
Security-as-a-Service
SaaS Device Management Service
Virtualization
Training
File Integrity monitoring
Incidence Response
Network Access Control
   
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